Automotive Warranty Management: A Guideline for Industry Best Practices
The goal of every manufacturer is to decrease warranty rates while improving consumer satisfaction. This guide discusses the latest advances in continuous improvement and provides tactics and case studies that allow your organization to build a robust warranty management system that proactively reduces incident rates and risk through a consumer-centric approach. The guide contains a self-assessment that is designed to identify gaps between an organizations current and recommended state.
This manual includes a CD which contains the assessment worksheets, glossary, NTF decision tree case study, NTF fault tree analysis tool extension and case studies.