Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Brand: TATA MGRAW HILL
Product Code: 9781259005213
Author: Kerry Patterson
ISBN-10: 1259005216
ISBN-13: 9781259005213
Binding: Paperback
Publishing Date: 2011
Book Edition: 2 edition
Number Of Pages: 272 pages
booklanguage: English
Availability: In Stock
Price: Rs599.00 Rs509.15
Ex Tax: Rs599.00
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About the Book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition is a vital book for learning English and mastering the art of making conversations. At a time when how you converse dictates how far you will go, this book is surely going to be your most helpful aid to the art of conversing.

The book is divided into several chapters in order to ease you into the process of learning. The book first delves into the concept of a crucial conversation. The authors say that whenever you are faced with making a crucial conversation, there can be three possible outcomes: you could turn around and not talk, thus losing by default, you could botch it up quite badly, or you could take the opportunity with both hands and ace it. This book is about the last of those options and helping you reach that stage.

The authors also speak in great detail about what is safe and what is not safe to say during a crucial conversation. They list the deal makers and other demeanours that will help you stay on top of the situation always. They tell us ways to retain our composure in the face of risk or possible failure and how to work it to one's advantage. Lastly, they touch upon the really tough cases that might be a cause for worry sometimes and help you learn the techniques that will allow you to emerge victorious.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition was published in 2011 by Tata McGraw Hill Education Pvt Ltd and is available in paperback.

Key Features

 

This book, written by New York Times bestselling authors, has sold over 2 million copies.

Book Description

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When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; Handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Book
When stakes are high, opinions vary, and emotions run strong, one has three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives readers the tools they need to step up to life's most difficult and important conversations, say what's on their minds, and achieve the positive resolutions they want. Readers will learn how to:

 

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with their neighbors or spouses, crucial conversations can have a profound impact on career, happiness, and futures. With the skills they learn in this book, readers will never have to worry about the outcome of a crucial conversation again.

Key Selling Features

  • Techniques geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression
  • The four main factors that characterize crucial conversations
  • A powerful six-minute mastery technique that prepares readers to work through any high-impact situation with confidence

Market / Audience
Anyone who needs to communicate in delicate situations at home, work, or in the community

About the Authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc. and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

Reviews:
The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations. -- Mark Victor Hansen, co-creator, #1 New York Times best-selling series Chicken Soup for the Soul.

This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired. -- From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

About the Author

 

About the Author

Kenny Patterson, Joseph Grenny, Ron McMillan and Al Switzler co-founded VitalSmarts. The company deals with corporate and organisational training and is a leader in its field. They co-authored the second edition of Crucial Conversations Tools for Talking When Stakes Are High.

 

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